Information Security Policy

Last updated: Jul 12, 2023


Mindset AI LTD’s Information Security Policy has been developed to: establish a general approach to information security and the minimisation of information misuse, compromise or loss; document security processes and measures; uphold ethical standards and meet the company’s regulatory, legal, contractual, and other obligations; control business risk; and ensure that the appropriate company image and reputation is presented.


This policy applies to:

  • Information in any form, regardless of the media on which it is stored, as well as any facility, system, or network used to store, process, and/or transfer information.
  • All Mindset AI LTD employees, temporary staff, partners, contractors, vendors, suppliers, and any other person (collectively also referred to as “Staff” or “Personnel”) or entity that accesses the company’s networks or any other public or private network through company’s networks or systems.
  • All activity while using or accessing the company’s information or information processing, storage, or transmission equipment, while on the company premises (owned, rented, leased, or borrowed) or remotely.
  • Information resources entrusted to the company by any entity external to the company (i.e. Customers, Staff and others).
  • Documents, messages, and other communications created on or communicated via the company systems are considered the company’s business records and, as such, are subject to review by third parties in relation to audits, litigation, process improvement, and compliance.


This policy is the overarching policy over the rest of the security policies, which make up the company’s information security program (ISP). The series of security policies includes:

  • Acceptable Use Policy
  • Asset Management Policy
  • Backup Policy
  • Business Continuity/Disaster Recovery Plans
  • Code of Conduct
  • Data Classification, Retention, and Protection Policies
  • Encryption and Password Policies
  • Incident Response Plan
  • Physical Security Policy
  • Responsible Disclosure Policy
  • Risk Assessment Policy
  • Software Development Life Cycle Policy
  • System Access Management Policy
  • Vendor Management Policy
  • Vulnerability Management Policy

Information Security Objectives

It is the policy of Mindset AI LTD that information, as defined hereinafter, in all its forms--written, spoken, recorded, electronically or printed--will be protected from accidental or intentional unauthorised modification, destruction or disclosure throughout its life cycle. This protection includes an appropriate level of security over the equipment and software used to process, store, and transmit that information. Ultimately, the information security goal of Mindset AI LTD is to maintain the following:

  • Confidentiality: data and information are protected from unauthorised access
  • Integrity: Data is intact, complete and accurate
  • Availability: IT systems are available when needed

Mindset AI LTD’s information security objectives, consistent with the company’s information security program, are:

  • To protect information from all internal, external, deliberate, or accidental threats;
  • To enable secure information sharing;
  • To encourage consistent and professional use of information;
  • To ensure clarity about roles and responsibilities associated with protecting information;
  • To ensure business continuity and minimise business damage; and,
  • To protect the company from legal liability and the inappropriate use of information.

Roles and Responsibilities

The Security Officer is responsible for:

  1. The design, development, maintenance, dissemination, and enforcement of the items contained in this policy and other ISP policies.
  2. Ensuring that the information security management system conforms to the requirements of ISO/IEC 27001:2013.
  3. Reporting on the performance of the information security program to top management.

The objectives and measures outlined by the ISP policies shall be maintained and enforced by the roles and responsibilities specified in each policy and related company documents (e.g., Skills Matrix).

Policy Review

At a minimum, annually, a security and/or compliance committee composed of senior management and key personnel must discuss, evaluate and document the company’s ISP, ensuring strategic goals and objectives are continually being developed.

At a minimum annual basis, all ISP policies must be reviewed, modified and/or edited to meet necessary security standards. All policies must be signed and approved by authorised personnel.


Policies and/or procedures must be accessible to employees for review via the compliance automation SaaS, Drata. Policies pertaining to positions must be reviewed and signed upon hire and on an annual basis by all employees.


Mindset AI LTD’s Executive Management must approve requests for exceptions to any policies included within the ISP after proper review. Any approved exceptions will be reviewed annually.



Management shall ensure that employees, contractors and third-party users:

  • Are properly briefed on their information security roles and responsibilities before being granted access to covered information or information systems;
  • Are provided with guidelines which state security expectations of their role within the organisation;
  • Are regularly notified of security changes and updates, as well as reminded of security responsibilities to be undertaken via annual security awareness training and annual policy acknowledgements;
  • Are motivated and comply with the security policies of the organisation;
  • Achieve a level of awareness on security relevant to their roles and responsibilities within the organisation;
  • Conform to the terms and conditions of employment, which includes the organisation’s information security policy and appropriate working methods.

All new hires must complete information security awareness training as part of their new employee onboarding process and annually after that. New hire onboarding will be completed within 14 days after the date the employee or contractor is hired. Ongoing training will include security and privacy requirements as well as training in the correct use of information assets and facilities.

In addition, consistent with assigned roles and responsibilities, incident response and contingency training to personnel will be done:

  • within 90 days of assuming an incident response role or responsibility;
  • as required by information systems or policy changes; and
  • annually.

The organisation will properly document that the training has been provided to all employees. All employees must acknowledge in writing their understanding of the Information Security Program, which includes a Code of Conduct upon hire and annually after that.

The organisation will properly communicate to its workforce and, if appropriate, contractors:

  • Security updates, changes, and incidents, as needed, via email or appropriate Slack channels.
  • Reminders for security responsibilities as part of the annual security awareness training.
Clean Desk/Work Area

Authorised users will ensure that all sensitive/confidential materials, hardcopy or electronic, are removed from their workspace and locked away when the items are not in use, or an employee leaves his/her workstation. This will also increase awareness about protecting sensitive information. As such:

  • Employees must ensure that all sensitive/confidential information, hardcopy or electronic, is secure in their work area at the end of the day and when they are expected to be gone for an extended period.
  • Computer workstations must be locked when the workspace is not in use and must be shut down completely at the end of the day.
  • Sensitive information must be removed from the desk and securely stored when the desk is unattended and at the end of the day.
  • Laptops and other portable computing devices must be properly stored/secured.
  • File cabinets containing Restricted or Sensitive information must be kept closed and locked when not in use or unattended.
  • Keys used to access Restricted or Sensitive information must not be left at an unattended desk.
  • Passwords may not be left on sticky notes posted on or under a computer, nor may they be left written down in an accessible location.
  • Printouts containing Restricted or Sensitive information should be immediately removed from the printer.
  • Upon disposal, Restricted and/or Sensitive documents should be shredded in the official shredder bins or placed in the locked confidential disposal bins.
  • Whiteboards containing Restricted and/or Sensitive information should be erased.
  • Treat mass storage devices such as external hard drives or USB drives as sensitive and always secure and encrypt them.
  • All printers and fax machines should be cleared of papers as soon as they are printed; this helps ensure that sensitive documents are not left in printer trays for the wrong person to pick up.
Internet/Intranet Access and Use

Use of Mindset AI LTD computers, networks, and Internet access is a privilege granted by management. It may be revoked at any time for inappropriate conduct carried out on such systems, including, but not limited to:

  • Sending chain letters or participating in any way in the creation or transmission of unsolicited "spam" that is unrelated to legitimate Company purposes;
  • Engaging in private or personal business activities, including excessive use of instant messaging and chat rooms;
  • Accessing networks, servers, drives, folders, or files to which the employee has not been granted access or authorisation from someone with the right to make such a grant;
  • Making unauthorised copies of Company files or other Company data;
  • Destroying, deleting, erasing, or concealing Company files or other Company data, or otherwise making such files or data unavailable or inaccessible to the Company or to other authorised users of Company systems;
  • Misrepresenting oneself or the Company;
  • Violating the laws and regulations of federal, state, city, province, or local jurisdictions in any way;
  • Engaging in unlawful or malicious activities;
  • Deliberately propagating any virus, worm, Trojan horse, trap-door program code, or other code or file designed to disrupt, disable, impair, or otherwise harm either the Company's networks or systems or those of any other individual or entity;
  • Using abusive, profane, threatening, racist, sexist, or otherwise objectionable language in either public or private messages;
  • Sending, receiving, or accessing pornographic materials;
  • Causing congestion, disruption, disablement, alteration, or impairment of Company networks or systems;
  • Using recreational games; and/or
  • Defeating or attempting to defeat security restrictions on company systems and applications.

Such access will be discontinued upon the termination of employment, completion of the contract, end of service of non-employee, or disciplinary action arising from violating this policy. If a job function changes and/or transfer, the original access code will be discontinued, only reissued if necessary, and a new access request is approved.

All user IDs that have been inactive for thirty (30) days will be revoked. The privileges granted to users must be reevaluated by management annually. In response to feedback from management, systems administrators must promptly revoke all privileges no longer needed by users.



  • Secure remote access must be strictly controlled with encryption (i.e., Virtual Private Networks (VPNs)) and strong pass-phrases.
  • Authorised Users must protect their login and password without exception.
  • While using a Mindset AI LTD-owned computer to connect to the company's network remotely, authorised users must ensure the remote host is not connected to any other network at the same time, except for personal networks that are under their complete control or the complete control of an authorised user or third party.
  • The most up-to-date antivirus software must be used on all computers. Third-party connections must comply with requirements as stated in the Vendor Management Agreement.
  • Equipment connected to Mindset AI LTD's networks must meet the requirements for remote access and device use.

Remote Access Tools

All remote access tools used to communicate between Mindset AI LTD assets and other systems must comply with the following policy requirements:

  • Multi-factor authentication (such as authentication tokens and smart cards that require an additional PIN or password) is required for all remote access tools
  • The authentication database source must be Active Directory or LDAP, and the authentication protocol must involve a challenge-response protocol that is not susceptible to replay attacks. The remote access tool must mutually authenticate both ends of the session.
  • Remote access tools must support the Mindset AI LTD application layer proxy rather than direct connections through the perimeter firewall(s).
  • Remote access tools must support strong, end-to-end encryption of the remote access communication channels.
  • All antivirus, data loss prevention, and other security systems must not be disabled, interfered with, or circumvented in any way.

Mobile Endpoint and Storage Devices

Protecting endpoint devices issued by Mindset AI LTD or storing company data is the responsibility of every employee. This pertains to all devices that connect to the company network, regardless of ownership. Mobile endpoint and storage devices are defined to include: desktop systems (in telework environment), laptops, PDAs, mobile phones, plug-ins, Universal Serial Bus (USB) port devices, Compact Discs (CDs), Digital Versatile Discs (DVDs), flash drives, modems, handheld wireless devices, wireless networking cards, and any other existing or future mobile computing or storage device, either personally owned or Mindset AI LTD owned. An inventory of company-owned assets will be properly maintained.

For endpoint devices,

  • Company-issued mobile devices will have antivirus and endpoint security pre-installed.
  • Users must run an online malware scanner at least once a month.
  • If browser add-ons are approved and installed, a browser testing tool shall be run to ensure the security of the add-on.
  • Mobile endpoint devices must further meet the requirements for use.

For storage devices,

  • A risk analysis will be conducted before the use or connection to the company network unless previously approved.
  • Detection of incidents must immediately be reported to the information security team.
  • Stolen mobile devices must immediately be reported to the information security team.
Intellectual Property Rights

Mindset AI LTD takes handling and safeguarding of intellectual property very seriously. Intellectual property rights include software or document copyright, design rights, trademarks, patents and source code licenses.

To ensure this, the following procedures will be maintained:

  • The software will only be acquired through known and reputable sources to ensure copyright is not violated.
  • An asset inventory will identify all assets with requirements to protect intellectual property rights.
  • Proof and evidence of ownership of licenses, master disks, manuals, etc., will be maintained.
  • A review of the asset inventory will also make sure that only software and licensed products are installed.
  • Will ensure compliance with terms and conditions for software and information obtained from public networks
Information Security Requirements Analysis & Specifications

Mindset AI LTD will identify its information security requirements by utilising different methods, ensure the results of the identification are documented and reviewed by all stakeholders, and will integrate the requirements and associated processes in the early stages of projects.


  • Policies and regulations
  • Threat modelling
  • Incident reviews
  • Use of vulnerability thresholds


  • Level of confidence required towards the claimed identity of users to derive user authentication requirements.
  • Access provisioning and authorisation processes for business and privileged or technical users.
  • Informing users and operators of their duties and responsibilities.
  • Protection needs of assets, especially regarding availability, confidentiality, and integrity.
  • Business processes (e.g., transaction logging and monitoring, non-repudiation requirements).
  • Other security controls (e.g. interfaces to logging and monitoring or data leakage detection systems).
Employment Terms and Conditions

The following terms and conditions of employment at Mindset AI LTD are the contractual obligations for employees or contractors to safeguard information. They include, but are not limited to:

  • Signing a confidentiality or non-disclosure agreement (NDA) before access to confidential information and processing facilities.
  • Legal responsibilities and rights, particularly concerning intellectual property.
  • Responsibilities for the classification of information and management of organisational assets associated with information, information processing facilities and information services handled by an employee or contractor.
  • Responsibilities for the handling of information received from third parties.
  • Reviewing and agreeing with the security policies of the company.
  • Duration of responsibilities beyond the end of employment.
  • Actions to be taken for non-compliance with the terms and conditions and the company’s security policies.
Disciplinary Process

Mindset AI LTD’s discipline policy and procedures are designed to provide a structured corrective action process to improve and prevent a recurrence of undesirable employee behaviour and performance issues. It has been designed to be consistent with Mindset AI LTD's cultural values, Human Resources (HR) best practices, and employment laws.

Mindset AI LTD reserves the right to combine or skip steps depending on the facts of each situation and the nature of the offence. The level of disciplinary intervention may also vary. Some factors that will be considered are whether the offence is repeated despite coaching, counselling, or training, the employee’s work record, and the impact the conduct and performance issues have on the organisation.

Step 1: Verbal Warning and Counseling

This initial step allows the immediate supervisor to schedule a meeting with an employee to address an existing performance, conduct or attendance issue. The supervisor should discuss with the employee the nature of the problem or the violation of company policies and procedures. The supervisor must clearly describe expectations and the steps the employee must take to improve performance or resolve the problem.

Step 2: Formal Written Warning

If the employee does not promptly correct any performance, conduct or attendance issues identified in Step 1, a written warning will become formal documentation of the performance, conduct, or attendance issues and consequences. The employee will sign a copy of the document to acknowledge receipt and understanding of the formal warning. During Step 2, the immediate supervisor and HR representative will meet with the employee to review any additional incidents or information about the performance, conduct or attendance issues as well as any prior relevant corrective action plans. Management will outline the consequences for the employee of his or her continued failure to meet performance or conduct expectations.

A formal performance improvement plan (PIP) requiring the employee’s immediate and sustained corrective action will be issued after a Step 2 meeting. A warning outlining that the employee may be subject to additional discipline up to and including termination if immediate and sustained corrective action is not taken may also be included in the written warning.

Step 3: Suspension and Final Written Warning

There may be performance, conduct, or safety incidents so problematic and harmful that the most effective action may be temporarily removing the employee from the workplace. When immediate action is necessary to ensure the safety of the employee or others, the immediate supervisor may suspend the employee pending the results of an investigation. Suspensions recommended as part of the normal progression of this progressive discipline policy and procedure are subject to approval from a next-level manager and HR.

Step 4: Recommendation for Termination of Employment

The last step in the progressive discipline procedure is a recommendation to terminate employment. Generally, Mindset AI LTD will try to exercise the progressive nature of this policy by first providing warnings, a final written warning or suspension from the workplace before proceeding to a recommendation to terminate employment. However, Mindset AI LTD reserves the right to combine and skip steps depending on the circumstances of each situation and the nature of the offence. Furthermore, employees may be terminated without prior notice or disciplinary action.

Management’s recommendation to terminate employment must be approved by HR and the supervisor’s immediate manager. Final approval may be required from the CEO.

Performance and Conduct Issues Not Subject to Progressive Discipline

Illegal behaviour is not subject to progressive discipline, and potentially, such behaviour may be reported to local law enforcement authorities. Theft, substance abuse, intoxication, fighting and other acts of violence at work are grounds for immediate termination.


Mindset AI LTD Management, under the explicit authority granted by the company CEO, retains the authority and responsibility to monitor and enforce compliance with this Policy and other policies, standards, procedures, and guidelines. Monitoring activities may be conducted on an ongoing basis or a random basis whenever deemed necessary by Management and may require investigating the use of the Company’s information resources. The company reserves the right to review any and all communications and activities without notice.

Mindset AI LTD will take appropriate precautions to ensure that monitoring activities are limited to the extent necessary to determine whether the communications or activities violate Company policies, standards, procedures, and guidelines or per normal business processing performance or quality activities.

Violating the controls established in this Policy is prohibited and will be appropriately addressed. Disciplinary actions for violations may include verbal and/or written warnings, suspension, termination, and/or other legal remedies and will be consistent with our published HR standards and practices.