How teams can become AI-first. Guides, research, opinions, customer stories & podcasts.
Future Talent Learning · Learning & Development / Apprenticeships
FTL needed to scale coaching support across 1,300+ apprenticeship learners without growing their coaching team proportionally. Coaches were spending significant time on routine learner questions, and FTL needed to prove an AI-assisted model quickly — within a three-month window.
Hult Ashridge · Corporate Education
Hult Ashridge needed to deliver a virtual learning assistant across 33 executive education programs simultaneously within the EF Education First context, with strict per-program data isolation. Building custom AI infrastructure would have diverted the engineering team from their core roadmap.
Major Learning Platform · Online Education
Learners were overwhelmed by 5,000+ courses without clear starting points. Completion rates were low and certificate sales underperformed due to limited perceived value.
BreakPoint · Leadership Development & Wellness
Traditional senior management training diluted as it cascaded through teams. Employees struggled with content accessibility and engagement. Break Point needed to scale teaching without relying on hierarchical information distribution.
Training Industry · Learning & Development
Training Industry had 200,000 monthly visitors browsing free content then leaving without converting. Thousands of articles, podcasts, and videos made discovery overwhelming, and legacy content was buried.
Persimmon Life · At-Home Health & Beauty
Regional growth managers spent 60–80% of their time answering repetitive FAQs from 500 trained nurses. Resources were scattered across Google Drives and learning platforms, and healthcare compliance required accuracy guarantees.
5app · E-learning SaaS
5app needed to deliver meaningful AI innovation quickly while managing competing priorities and a complex multi-tenant SCORM environment. They lacked dedicated engineering resources for a custom AI build.
HACT · Social Impact & Housing
HACT faced pandemic-driven behavior shifts requiring digital transformation. Manual processes prevented scalability, and the organization had limited digitization experience while needing cost-effective solutions.
AchieveUnite · Partner Training & Enablement
AchieveUnite needed products supporting a recurring revenue model. Their vast collection of books, assessments, and learning materials required on-demand delivery at the point of need for enterprise clients like HP, Lenovo, and Atlassian.
· 8 min read
How much of the agent demos on our website would you actually have to build? Seven small pieces, each useful on its own. Here's the complete list, in order, with what each one unlocks.
· 7 min read
Eight failure modes that show up when teams go from one agent to many. None of them are about the model. Here's what does break, and what we built to handle it.
· 8 min read
88% of organisations use AI, but only 12% of workers use it daily. The gap between AI ambition and execution is growing. Here's what leaders are getting wrong.
· 8 min read
A 7-criteria framework for evaluating conversational AI platforms that gets you to production, not stuck in pilots.
· 8 min read
Over a trillion dollars has been wiped from software stocks. Traders are calling it the SaaS apocalypse because to them, it feels like the end of Software as a Service as a business model. The
· 5 min read
You’ve been here before. Your team spins up a proof of concept, connects an LLM to a data source, builds a decent interface… And it works! Then someone asks you to connect a second data source,
· 7 min read
You've seen it on the product roadmap. The CTO approved the timeline, the engineers are confident, and you've allocated six to eight weeks to build a conversational AI interface that can surface
· 7 min read
Elon Musk merged his AI company with his rocket company, creating a $1.25 trillion entity aiming to put a million data center satellites into low Earth orbit. In this episode, I dig into the
· 7 min read
Your AI agent can query databases, process transactions, and handle complex workflows. But when it tries to explain a competency gap analysis across 2,000 employees in plain text, users can get lost.
· 8 min read
Something fundamental has shifted in how people interact with software. More than 1.5 billion people now use AI platforms each month. They state what they want and get it. That expectation doesn’t
· 8 min read
We're at the start of 2026, and something fundamental has shifted in how companies think about AI. It's not the hype, that's still there, but where the actual pressure is coming from has completely
· 6 min read
You've probably been stuck in this debate. Should we build our AI agent platform from scratch or buy an off-the-shelf solution? Your engineering team makes a compelling case for building: Complete
· 5 min read
Last week we predicted OpenAI would release a new language model codenamed “GPT Garlic.” That prediction came true: GPT-5.2 is here, along with an improved image-generation model built on top of
· 10 min read
A leaked OpenAI memo dropped just over a week ago, and it's revealed something striking. Sam Altman said, “We’re at a critical time for ChatGPT.” They're playing defense against Google Gemini 3.
· 7 min read
Every week, new AI features and automations appear, but the real question isn't whether you can automate something—it's whether you
· 8 min read
OpenAI has just launched its own AI browser, only months after Perplexity released theirs. Many people online are calling this the start of a new browser war, or claiming Google is about to be
· 6 min read
For over 60 years, we’ve been promised robots that can do almost anything. Robotics has earned a reputation as one of the biggest technology overpromises ever. But right now, something’s
· 7 min read
A new word that just entered the workplace lexicon—workslop. If you haven’t heard of it yet, you will soon. Stanford researchers recently coined the term, and it’s spreading like wildfire
· 8 min read
OpenAI might have just made its biggest strategic bet yet—and it’s not about making AI smarter. They’re shifting focus from raw intelligence and new language model updates to moving up the
· 6 min read
When you're figuring out how to integrate AI into your product, you hit the same wall everyone else does: your AI agents have the memory of a
· 7 min read
Imagine a world where you don't need a mobile phone because information just appears contextually in front of you when you need it. Language is automatically translated as you speak to someone,
· 10 min read
This week, the Federal Trade Commission in the U.S. served seven tech companies, from Google to OpenAI. They have 45 days to hand over all the secrets behind their AI companion businesses—the
· 5 min read
This week, OpenAI’s leaked projections show they’re set to spend $115 billion between now and 2029—that’s $80 billion more than they had forecast earlier this year. In today’s episode, we’ll follow
· 7 min read
This week, Sam Altman—arguably AI’s biggest influencer—sat down with a journalist and answered a striking question: Is there an AI bubble? His response: _“My opinion is
· 5 min read
Your SCORM library is collecting digital dust. You know it, your learners know it, and your completion rates prove
· 9 min read
After what feels like years of waiting, GPT-5 is finally here. About a week on, opinion is still divided. Many are calling it revolutionary, while just as many find it
· 7 min read
“SCORM is dead.” “Time to move on.” “There are better alternatives
· 8 min read
There’s a series of interesting trends and ideas emerging in AI right now, and as we reach the end of summer, it’s a great opportunity to summarize them. Today, AI companies will have to start paying
· 9 min read
Picture this: It's 2025, and you're evaluating cutting-edge learning management systems packed with AI recommendations, microlearning capabilities, and sleek interfaces. Yet somehow, the conversation
· 14 min read
If you've been listening to _In The Loop_ every week, you'll know we have high standards. We spend a lot of time finding the perfect episode, the best way to tell a story, and we care deeply about
· 5 min read
_“Time-to-market is the only feature that ships.”_—Every product leader who’s ever lost a quarter to ‘re-platforming’.
· 9 min read
The term context engineering has become one of the biggest buzzwords in AI over the past 10 days. If industry leaders are to be believed, it’s something you’ll need to start learning—many are calling
· 8 min read
Your competitors are already shipping AI features. Your customers expect them. And frankly, you're running out of time to catch
· 9 min read
In this episode, we're going to discuss a recent New York Times article, which lists 22 new jobs that AI might create. Plus, a relevant historical take on AI and ideas against technology. This is
· 3 min read
Today, we’re bringing font customization to all agents. With font customization, we’re delivering on our promise to provide a seamless brand experience for agents, enabling you to deliver an
· 9 min read
Today, I want to deep-dive into an incredible piece of research from the famous VC firm A16Z, created by the legendary entrepreneurs Marc Andreessen and Ben Horowitz. This research gives us
· 2 min read
Building on the heels of recent releases (read up on SDK 2.0 and SDK 2.1), we’re proud to announce some new features today with SDK 2.2. This SDK provides multi-tenancy capabilities through
· 9 min read
This week was one of the biggest tech conferences of the year, WWDC 2025,` and lately, Apple hasn’t been in the news for many positive reasons. Spoiler alert: it only got
· 10 min read
After a six-year hiatus, the famous analyst Mary Meeker is back with her first trends report since 2019, and this time, it's entirely focused on
· 2 min read
A few weeks ago, we launched SDK 2.0 and promised some amazing customization features due to our rearchitecture. Our team has been working hard to ensure that we deliver the best agent
· 3 min read
If you're building AI products, you've likely asked the question: how do you connect different AI systems together? How do you let your AI agents access your company's data, use tools, and interact
· 7 min read
Are we experiencing the early realities of AI automation on the job market? It looks like that. And will AI replace entry-level
· 2 min read
White is a seasoned technology executive with over two decades of experience leading commercial operations and driving growth for global SaaS and enterprise technology companies. She has held senior
· 7 min read
In just seven days, Google and Microsoft launched 150 new AI features between them at the two biggest AI conferences of the year. Microsoft alone mentioned agents 300 times over the course of a few
· 2 min read
Today, we’re excited to launch the much-anticipated SDK 2.0, bringing faster agents to our customers and unveiling our modular architecture. Our team has been heads-down rebuilding our SDK from
· 8 min read
8By the end of this episode, you'll understand the 5 categories of AI features that technology companies are launching—from small additions to complete AI-native
· 7 min read
This week’s discussion focuses on three major AI battlegrounds. First, Google and OpenAI are now taking on Anthropic in the AI coding space. Then there’s Meta, trying to challenge OpenAI’s dominance
· 6 min read
Product leaders are facing a pivotal moment in technology strategy. Conversational AI agents are disrupting how businesses approach learning and problem-solving. As expectations shift from
· 8 min read
Since ChatGPT launched, one of the biggest questions everybody has asked each year is: what is AI really used
· 7 min read
In April 2025, a startup called Cluely caused significant debate and controversy with a provocative statement: “We want to cheat on everything.” The founders of this company used their AI tool to
· 10 min read
You're scrolling through your phone at 6 AM when you get a ping: your fridge has been restocked, your flight has been rerouted, there's a taxi waiting when you land, and your tax rebate has already
· 8 min read
You’ve probably heard the hype about AI coaches. But most of what’s out there is either too vague to be useful or completely detached from how EdTech platforms actually
· 11 min read
This week, a memo has shocked the world. In an internal memo, Shopify’s CEO, Tobias Lütke, made a stark new rule: no one in the business is allowed to hire a human without first proving that AI
· 4 min read
Mindset AI, an AI agent platform, has raised £4.3 million in funding to expand its operations in the UK and open an office in Chicago, U.S. The round was jointly led by Edge VC and Pembroke VCT, with
· 10 min read
The sudden release of what can only be described as a magical image generator by ChatGPT has left the world stunned. Art styles that were once unattainable unless you spent years practicing and
· 10 min read
_“Should we add an AI agent to our
· 8 min read
Today's episode is about a brand everyone knows—and most people love—Apple. The company that redefined how we interact with technology seems to be stumbling when it comes to
· 7 min read
Everyone around the world is talking about Model Context Protocols, or MCP, but few truly understand why. This might be the most important invention for AI agents in the last three years. The
· 16 min read
What is agentic AI? If you're picturing AI agents that brew your coffee, run your dishwasher, analyze user behavior on your e-learning platform, optimize learning paths, and then top it all off by
· 7 min read
This week, Dario Amodei, CEO of Anthropic, the creator of the Claude language model, made a bold prediction that within six months, 90% of all code will be written by
· 7 min read
Ever feel like your AI knows how to fetch answers but not how to think? That’s the problem with traditional RAG. It’s like having an intern who’s great at finding documents but clueless about what to
· 10 min read
What if AI agents start making decisions for us—and we don’t even know
· 19 min read
If you’ve been anywhere near the AI world this week, you’ve heard the name DeepSeek. You’ve seen the headlines—some calling it a paradigm shift, others saying it’s mostly smoke and mirrors. Investors
· 7 min read
There's a fascinating shift happening in the world of software and technology, a shift so big that it challenges the very core of how businesses have operated for decades. At the heart of this
· 7 min read
This week, Satya Nadella sat down with Dwrakesh Patel for over an hour and shared his views on the future of AI. I think you’re going to find this conversation
· 12 min read
AI agents promise to revolutionize how we work—but what can they really do for you, and what should you watch out for? We asked two of our in-house AI experts who build these systems daily to break
· 8 min read
As humans, we think progress is inevitable and that technology will just get better. Today, you're probably reading this post on a phone or a laptop, devices that are pretty much just extensions of
· 10 min read
Artificial intelligence is evolving fast, and with it comes growing complexity. Our team counted over 250 AI-related acronyms (yes, “AI” is one of them). So if you’re struggling to tell AI from AGI,
· 5 min read
Today, I want to dive into a word you've probably seen everywhere: AI
· 9 min read
Remember when chatbots could only respond with pre-programmed
· 12 min read
What will AI do in 100 years? I couldn’t tell you and I’m not sure who could, realistically. And would any of us be able to digest the
· 5 min read
Many learning platforms struggle with the same problem: broken search. Learners can’t find the courses or content they need. It’s a common complaint: “I can’t find that course.” “I can’t find that
· 5 min read
On Monday, 13th May 2024, OpenAI announced its latest artificial intelligence large language model (LLM), GPT-4o, that can reason across audio, vision, and text in real-time.
· 5 min read
Are your customers' learners bypassing your learning platform for Google? It’s a trend that's hard to ignore. Google isn't just a search engine; it's a learning
· 3 min read
“Content is King!” This cliche mantra has been the cornerstone of digital marketing for years. Video content and webinars, in particular, have emerged as incredibly engaging tools, capturing the
· 6 min read
Have you heard about this AI chatbot or LLM called ChatGPT? Just kidding! Using ChatGPT has probably become a routine part of your workday as checking
· 2 min read
The HR department is often seen as the backbone of any organization. It is responsible for everything from hiring and onboarding new employees to managing benefits and payroll. In recent years, HR
· 5 min read
Employee onboarding is a critical component of organizational success, as it facilitates a smooth transition for new employees. This process involves familiarizing them with their job duties and
· 4 min read
In the heart of every organization lies a beast. It's not a ferocious creature, but a silent behemoth, growing exponentially with each passing day.